From the category archives:

reputation management

[BAD PR: How to piss customers off] ING Direct Acquires ShareBuilder

November 20, 2007

ING Direct Acquires ShareBuilder So, I’ve been with Sharebuilder for months now as they’re the cheapest no frills trading site. And was kind of excited when I received an email that they’ve been acquired by ING Direct. Great! I thought… They did a good job announcing it to the world in the above press release, [...]

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No need to comment on Britney’s career: Everyone else is having a field day

October 2, 2007

“Gimme More (Pills)” – Greg & Mario vs. Britney Spears God I love YouTube…

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UK’s Ministry of Defense and the missing league of its 1,000 PR practitioners

July 23, 2007

According to The Telegraph, Gordon Brown, the UK’s new Prime Minister, has had enough of paying the Ministry of Defense’s 1,000 PR practitioners an average annual salary of £39 thousand ($80 thousand—yes, I’m in the wrong country) to foster public support—or lack thereof—for the wars in Iraq and Afghanistan. But they can’t seem to figure [...]

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The most accountable and transparent newspapers

June 13, 2007

Over at the University of Maryland, the International Center for Media and the Public Agenda have compiled a list of the most transparent newspapers in the world: This study investigated 25 of the world’s top news sites to evaluate which of them open up their newsrooms to public scrutiny and comment: Which outlets post corrections [...]

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Sorry Imus, but you deserved it

April 14, 2007

I am sick and tired of people saying “this is about free speech and Don Imus has the same rights as any other American” etc. WRONG. It’s about money. Once the advertisers leave, you are toast. David Carr wrote a great piece in The New York Times yesterday with his list of reasons why it [...]

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Why Vitalist rocks my world

April 14, 2007

The best part about Vitalist is the fact that they are listening to their customers. With the combination of their blog, contact page, and knowledge base full of previously answered questions presented in rank-order, they have the appearance of addressing users’ problems and needs as quickly as possible. I complained in a few emails that [...]

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Hillary loves new school social campaigning on YouTube

March 21, 2007

If you haven’t seen the 1984 spoof, well, the you’re just ummm…..slow. But her response in an interview with NY1 was nothing short of the most ethical and intelligent rebuttals I’ve heard in awhile: I haven’t seen it but I’m pleased that it seems to be taking attention away from what used to be on [...]

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We didn’t mean to let things run amok…

March 20, 2007

…but we’d like to apologize.

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Reputation management: RIAA screws college students

March 5, 2007

I really, really hate the RIAA. I’m a musician and I support the protection of copyright. However, I also support the protection of college students’ rights and a free market economy. When the signs are there that the industry needs to make changes, why fight that? Change is good, and necessary. Why is Apple’s iTunes [...]

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